LEARNER NAME:SISTER NTSELE STUDENT NUMBER:20927110 political platform:ABP/BTECH MODULE:operations MANAGEMENT DUE DATE:11 OCTOBER 2010 proofreader:JOHAN VAN NIEKERK TOPIC: DEVELOPMENT OF A STRATEGIC operations MANAGEMENT PLAN AND THE EFFICIENT AND EFFECTIVE DESIGN OF rating AND IMPROVEMENT ACTIVITY TO ENSURE QUALITY SERVICE TO CUSTOMERS. accede OF CONTENTS:PAGE 1. INTRODUCTION1 1.1 What is Operations Strategy1 2. 2.1 2.2 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. CONCLUSION 18. BIBLIOGRAPHY 1. INTRODUCTION 1.1WHAT IS OPERATIONS STRATEGY ? According to Bartol & Martin (2003) Operations Strategy is a role played by operations commission in formulating and implementing strategies to achieve goal and competitive advantage, http://www.operation solicitude.info/operation-strategy.php (accessed 07 October 2010). An operations management is important to every business. Slack et at (2004) mentioned that operations management is a term used for the activities, decisions and responsibilities of an operations motorbus in the company.
Operations management is to manage the process that transform the stimulant of resources or services into process of output effectively. An operations manager is therefore concerned with the production, distribution and project management activities in the organization, thus adding value to the organization and helps it achieve a sustainable competitive advantage by fulfilling customer inescapably and pleasant their demands Operations strategy needs to take into consideration the needs of its essential customers and suppliers. According to Pycraft M, Singh H, Phihlela K, Slack N, Chambers S and Johnston R, (2010) the indispensable customer concept provides a model to analyse the congenital activities of an operation, and thus also useful to remember that, by treating internal customers with the same degree of care... If you want to get a encompassing essay, order it on our website:
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